Privacy Policy — Luthara

1. Who we are

Luthara operates this online shop for musical instruments and accessories. This policy explains what personal data we collect, why, and the rights you have.

For any question about your data, write to us at hello@luthara.com.

2. Data we collect

We collect the following data:

Identity and contact details (name, email, shipping and billing address) when you place an order or write to us.
Order details (items purchased, amount, history).
Payment data, processed directly by our payment provider — we do not store card details.
Technical data (IP address, browser type) collected automatically for security and statistics.
Communication preferences, if you subscribe to our letter.

3. How we use your data

We use your data to:

process and ship your orders;
respond to your messages and service requests;
send you our letter, if you have consented;
prevent fraud and secure the website;
meet our legal and accounting obligations.

4. Legal basis

We process your data on the following legal bases: performance of the contract (processing your order), your consent (newsletter), our legitimate interest (security, improvement) and compliance with legal obligations (accounting).

You can withdraw your consent to the newsletter at any time via the unsubscribe link.

5. Sharing of data

We never sell your data. We share it only with the providers needed to fulfil your order: payment provider, carriers and hosting provider, all bound to protect your data.

We may disclose data where required by law or to protect our rights.

6. Retention

We keep your data as long as necessary:

order data: for the period required by accounting and tax law;
account data: as long as your account is active;
newsletter subscription: until you unsubscribe;
technical data: for a limited period for security purposes.

7. Your rights

Under the applicable regulations, you have the following rights:

access the data we hold about you;
have inaccurate data corrected;
request erasure of your data;
restrict or object to certain processing;
receive your data in a portable format;
withdraw your consent at any time;
lodge a complaint with your data protection authority.

To exercise these rights, write to us at hello@luthara.com.

8. Cookies

This website uses cookies essential to the operation of the cart and your preferences (including language). We do not use third-party advertising cookies. You can block cookies in your browser, but some features may stop working.

9. Security

We apply reasonable technical and organisational measures to protect your data. However, no transmission over the Internet is entirely secure; we cannot guarantee absolute security.

10. Changes

We may update this policy from time to time. Any significant change will be noted on this page with an updated revision date.

For any question about this policy, write to us at hello@luthara.com.